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Amid the constant demands that come with running an SME, reflection often takes a backseat to execution. Yet taking the time to pause, analyse and learn from your results can be one of the most powerful growth strategies available. Discover how building a rhythm of strategic reflection can shift your business from reactive to proactive and help turn momentum into sustainable success. 


Customer satisfaction can make or break a growing business, yet many still rely on instinct rather than insight. The Net Promoter Score (NPS) offers a clear, data-driven approach to measuring customer loyalty and satisfaction. By asking one simple question, businesses can identify their biggest advocates, uncover potential risks and track how customer sentiment evolves over time.