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Amid the constant demands that come with running an SME, reflection often takes a backseat to execution. Yet taking the time to pause, analyse and learn from your results can be one of the most powerful growth strategies available. Discover how building a rhythm of strategic reflection can shift your business from reactive to proactive and help turn momentum into sustainable success. 


Customer satisfaction can make or break a growing business, yet many still rely on instinct rather than insight. The Net Promoter Score (NPS) offers a clear, data-driven approach to measuring customer loyalty and satisfaction. By asking one simple question, businesses can identify their biggest advocates, uncover potential risks and track how customer sentiment evolves over time. 


Meetings are a vital part of collaboration but too often they consume hours without delivering real outcome. From automated scheduling that eliminates endless back-and-forth, to real time transcription that captures action items instantly, to smart analytics that highlight team dynamics; AI is transforming meetings into focused, productive sessions that propel work forward. 


For many business owners, their business is more than a livelihood; it forms part of their identity. That is why planning your succession isn't just about crunching numbers or maximising sale price. Taking the time to reflect and prepare can transform succession from a stressful ending into a meaningful new beginning. 


Leaders often hesitate to delegate decisions to preserve quality and momentum, but overholding control can backfire, causing blocked workflow, blurred accountability and missed opportunities for team growth. Recognising that not all decisions carry the same weight or risk, this article by the Harvard Business Review suggests four questions to determine whether delegation is appropriate and strategic. 


From cutting costs to boosting accuracy, more businesses are turning to professional bookkeeping services to save time and focus on growth. Our latest guide from Prime Financial Group breaks down the top benefits and how to choose the right provider for your needs.