Trends to Watch Out for in 2026
As we move into 2026,SMEs are facing a faster-changing environment than ever before. Here are three key trends you don’t want to miss and how you can act on them. Read More…
Trends to Watch Out for in 2026
As we move into 2026,SMEs are facing a faster-changing environment than ever before. Here are three key trends you don’t want to miss and how you can act on them. Read More…
How to Create Harmony Between Your Personal and Professional Goals
Chasing multiple dreams doesn't have to mean choosing between them. This article, by Harvard Business Review, explores how to strike a balance between personal and professional goals. Read More…
Why Strategic Reflection is the Most Underrated Growth Tool in Business
Amid the constant demands that come with running an SME, reflection often takes a backseat to execution. Yet taking the time to pause, analyse and learn from your results can be one of the most powerful growth strategies available. Discover how building a rhythm of strategic reflection can shift your business from reactive to proactive and help turn momentum into sustainable success. Read More…
What is a Net Promoter Score (NPS) and How to Use It to Strengthen Your Business
Customer satisfaction can make or break a growing business, yet many still rely on instinct rather than insight. The Net Promoter Score (NPS) offers a clear, data-driven approach to measuring customer loyalty and satisfaction. By asking one simple question, businesses can identify their biggest advocates, uncover potential risks and track how customer sentiment evolves over time. Read More…
How Gen AI Could Transform Learning and Development
As AI takes on routine tasks, the true determiner will be human skills. Generative AI is transforming workplace learning not by replacing humans, but by making skills like creativity and problem-solving more critical than ever. Read More…
AI Tools That Can Improve Meetings
Meetings are a vital part of collaboration but too often they consume hours without delivering real outcome. From automated scheduling that eliminates endless back-and-forth, to real time transcription that captures action items instantly, to smart analytics that highlight team dynamics; AI is transforming meetings into focused, productive sessions that propel work forward. Read More…
The Human Element of Succession
For many business owners, their business is more than a livelihood; it forms part of their identity. That is why planning your succession isn't just about crunching numbers or maximising sale price. Taking the time to reflect and prepare can transform succession from a stressful ending into a meaningful new beginning. Read More…
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Should You Delegate That Decision? Ask These 4 Questions
Leaders often hesitate to delegate decisions to preserve quality and momentum, but overholding control can backfire, causing blocked workflow, blurred accountability and missed opportunities for team growth. Recognising that not all decisions carry the same weight or risk, this article by the Harvard Business Review suggests four questions to determine whether delegation is appropriate and strategic. Read More…
The Benefits Of Outsourcing Bookkeeping for Your Business
From cutting costs to boosting accuracy, more businesses are turning to professional bookkeeping services to save time and focus on growth. Our latest guide from Prime Financial Group breaks down the top benefits and how to choose the right provider for your needs. Read More…
Not All Trust is Created Equal
Trust isn’t just one thing, and it’s not always about “liking” someone.
In Atlas of the Heart, Brené Brown reminds us that trust is a cognitive assessment. But what exactly are
we assessing? In this piece, our industry experts Matthew Vandermeer and Carlos Del Cueto unpack three distinct kinds of trust; predictive,
vulnerability-based, and performance-based and share real-life examples of how each plays out in teams and
relationships. You’ll learn why relying on the wrong kind of trust can hold your team back, and how to build the kind that truly drives
performance.
Read More…
Attract New Customers Without Alienating Your Old Ones
Growth is essential—but if not managed carefully, reaching new audiences can alienate your most loyal customers. Learn how leading brands navigate this balance to expand their market without compromising their core. Read More…
Building a Business That Stands the Test of Time: Lessons in Culture and Customer Connection
Sustainable growth isn’t just about innovation, it’s about listening. In this article, we explore how business owners can use customer feedback, smart product testing, and a strong internal culture to drive meaningful, long-term success. Discover practical strategies to validate ideas, refine your product, and build a loyal customer base through a clear, value-driven approach. Read More…
How To Identify the Right Cultural Fit During the Hiring Process
In today’s talent market, technical skills alone aren’t enough. The real challenge lies in finding someone who fits seamlessly into your workplace culture. In this blog, we explore how forward-thinking business leaders are reshaping recruitment by prioritising cultural alignment from day one, with practical, people-first strategies that go beyond the CV. Read More…
The Workplace Psychological Contract is Broken -- Here's How to Fix It
Harvard Business Review explores the return to office debate in this article, which cites trust and expectations between employers and employees as the core drivers of workers not returning to the office. Read More…
The ATO’s Compliance Crackdown in 2025: Overdue SMSF Annual Return
The ATO is intensifying its focus on overdue Self-Managed Superannuation Fund (SMSF) Annual Returns. Failure to comply can lead to penalties, loss of tax concessions, and potential regulatory scrutiny. Discover what’s required, the risks of non-lodgment, and how trustees can stay on top of their obligations. Read More…
The Benefits of Letting HR Decide Who Gets an Interview
Discover how empowering HR to take charge of the initial stages of recruitment can improve hiring quality, boost efficiency, and free up
managers to focus on strategic priorities. Research shows that when HR leads early candidate selection, businesses benefit from a more
objective, consistent process, resulting in better outcomes for both teams and candidates. Explore how shifting your recruitment strategy
can make all the difference.
Read More…
Which comes first: Leadership or Culture?
Is leadership the driving force behind a team's success, or does a strong culture lay the foundation for effective leadership? In this insightful article from Leading Teams, facilitator Carlos del Cueto explores this pivotal question drawing on personal experiences. Read More…
When You're Overloaded - and Delegating Isn't an Option
When your team is overloaded and delegating isn’t an option, it’s time to rethink your approach. Learn 3 strategies endorsed by the Harvard Business Review to help lighten the load, boost efficiency, and keep your team focused on what truly matters. Read More…
The Power of Showing Up for Your Goals
True business transformation lies in how we show up for the goals we set. Discover why intentional, steady effort, not just ambition, is the true driver of long-term success. Read More…
What Have You Learnt From Failure?
Discover why the businesses thriving in 2025 aren’t those that avoided failure, but those that learned from it. Read More…
Measuring ROI for Customer Service: A Key to Growth
Measure customer service ROI effectively with key metrics like retention rates, CLV, FCR, CSAT, cost savings & revenue growth. Read More…
Work, Stress, and Burnout in 2025
What could be causing us stress and strain in 2025? Is stress the enemy, and how best can we thrive in 2025? Listen as Dr. Ian Haslam
ponders these problems and brings us some well researched solutions.
Dr. Ian Haslam | Mapien
Read More…
Strategies for Growing Market Share in Competitive Markets.
Gaining traction in a market where your business holds a low share can be challenging, but with the right strategies, it’s possible to carve out a significant position. Read More…
How Reengineering Roles Can Accommodate Offshore Staff to Grow Your Business.
In today's globalised economy, SME’s are increasingly leveraging offshore staff to complement their business operations. Reengineering roles
within your organisation to effectively integrate offshore employees can yield substantial benefits, including cost savings, enhanced
productivity, and access to a diverse talent pool.
Read More…
What is Farming Data and What Should We Look For?
Farming data is the structured gathering, analysis, and use of large datasets from various sources. What companies do with it, after they have gathered it? This is something to be mindful of. Read More…
Rethinking How Work is Organised.
Reimagine how positions in your organisation are structured. Consider what it would look like if you deconstructed jobs and matched people's skill levels to specific projects. Read More…
Connect Your Learning Programs to Your Company’s Strategy.
Technology, geopolitics, and consumer habits are driving an unprecedented rate of change at a time when the organisations are already in flux with the rise of generative AI, remote work, and an aging workforce. Against this backdrop, employee learning and development is more critical than ever, yet a recent report from LinkedIn and a series of interviews with 25 CLOs suggest that learning professionals don’t always feel aligned with their organization’s strategic priorities. Read More…
Enhancing Customer Experiences with Personalisation Through AI.
In today’s competitive landscape, businesses must prioritise personalisation to stand out and foster stronger customer relationships. Read More…
How to Create Value Systematically with Gen AI.
The difference between incremental and transformative gen AI lies not in technical sophistication or strategic vision, but in a shared understanding of what drives performance for your organisation. Read More…
Workplace Charity Done Well: Empowering Employees and Building Engagement.
For SMEs, investing in workplace charity programs and volunteer initiatives is a fantastic way to give back to the community while fostering a positive company culture. But how do you go beyond good intentions to create a program that truly engages your employees and reinforces your brand's values? Read More…
Healthy Spaces, Resilient Businesses: The Future Of Tomorrow Begins Today.
Did you know that we spend approximately 90% of our time indoors? As professionals, we often overlook the places where we spend most of our lives, yet these spaces are rarely optimised for health, wellness, or sustainability. Read More…
Preparing for 2025: Prioritise ESG, Embrace AI, and Achieve New Milestones.
If you’re looking to embrace these critical areas in 2025 but feel the complexity could be overwhelming, consider seeking support. Partnering with industry experts at Victorian Leaders can help guide you through the implementation of ESG initiatives, identify AI solutions tailored to your needs, and set measurable milestones. Read More…
When You Are Told You Are Not Strategic Enough.
Making your strategy visible and easy to understand through storytelling, leveraging existing frameworks, and ensuring ongoing communication with stakeholders, you can shift perceptions, align your team with long-term goals, and be recognised for your strategic approach. Read More…
Carbon Neutral is Out and Net Zero is In.
Carbon neutral is now a term that identifies with greenwashing, it is not realistic and not addressing the real issue at hand. Businesses need to be made aware of best ESG practice. Read More…
6 Essential Leadership Styles and How To Develop Them.
The way we work has changed — and so has leadership. Leaders are under new pressures to perform at higher levels and adapt quickly to changing demands. Read More…
The Evolving Role of Brands in a Fast-Paced World.
In today’s hyper-connected world, the role of brands has dramatically evolved. Read More…
How to create your unique proposition, when someone asks, "What do you do?". Create your elevator pitch so it will stick and encourage follow- up questions. Read More…
While not all companies will be required to report in 2025, reporting carbon emissions can offer several benefits to SME sized businesses in Australia. Including unlocking business opportunities for growth, innovation, enhanced brand reputation, attract new investors and cost savings. Read More…
Execute on your vision, and you are likely to be living the life you want.
In great entrepreneurial businesses leaders are doing what they love, with who they love and living their ideal life. Statistics show that they prioritise spending more time with family. Another key characteristic is making the choice to get external help to execute on their vision. Read More…
Building a Passive Income Stream: A Key Strategy for SMEs
Most business owners are focused on investing money back into the business, rather than investing into their own personal wealth or financial future. This blog explores the importance of creating a passive income to ensure when you stop working you aren't having to drastically adjust your lifestyle. Read More…
When the business world discusses leaders, we focus on formal roles, such as Founders or the CEO. This view undervalues the role of informal
leaders—team members who influence outcomes by the tone they set, how they conduct themselves, and how they interact with their peers.
Their job title doesn’t include the word “manager,” but they play an outsize role in how teams perform.
In this Harvard Business article, NFL great Tom Brady and Nitin Nohria, of Harvard Business School, present a set of principles that people
in any realm can apply to help teams successfully work together toward common goals.
Read More…
Will Australia Remain on the Narrow Path?
Judo Bank's Chief Economic Advisor, Warren Hogan shares his insights into Australia's economic climate. Read More…
How AI Can Change the Way Your Company Gets Work Done.
There is a buzz around AI, but not everyone is certain on the best way to incorporate it into everyday work life. An assessment is required to see what purposes AI can help benefit your business. Gen AI won't help achieve sustained growth unless it’s truly needed. It is important to find and test the right AI tools to use in your daily work practice. Read More…
Best Practices for SMEs in FY25: Navigating a Dynamic Economy.
As we step into FY25, SMEs face a unique set of challenges and opportunities in a dynamic economic landscape. To thrive, SMEs need to focus on key areas that drive growth and sustainability. Read More…
Navigating Tomorrow’s Uncertainty Today: The Importance of a Business Continuity Plan (BCP).
A well-structured, active BCP can prepare for potential disruptions, safeguard their operations, and maintain stakeholder trust. Read More…
How To Talk To An Employee Who Isn't Meeting Expectations.
Creating an opportunity to work collaboratively to strengthen the employee and manager relationship in performance conversations, through a supportive and valued lens. Read More…
The Essence of Leadership: Cultivating Leaders, Not Followers.
Leadership is a multifaceted journey which is unique to everyone. An important factor for any leader is an emphasis needs to be placed on you, allowing time for you to invest in becoming a better leader. Read More…
There are numerous tax incentives available to support your business, particularly if you're focused on innovation. Let's explore four key areas where you might find significant advantages. Read More…
